1. What materials are your pet toys made from?
We use natural, eco-friendly materials such as eucalyptus wood, pine wood, rattan, wool fabric, and cotton to create safe and durable toys for pets.
2. Are your products handmade?
Yes! Every item is handcrafted with care by skilled artisans. Slight variations in color or texture are normal and add to the uniqueness of each product.
3. How can I place an order?
Simply browse our shop, add items to your cart, and proceed to secure checkout using PayPal or your credit/debit card.
4. Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times will be shown at checkout based on your location.
5. How long will it take to receive my order?
Orders are usually processed within 1–3 business days. Delivery times vary by destination:
- USA: 5–10 business days
- Other countries: 7–21 business days
6. Can I return or exchange a product?
Yes, if you’re not satisfied, you may request a return within 14 days. Please visit our Refund and Returns Policy for full details.
7. My item arrived damaged — what should I do?
Please contact us at help@handjolt.store within 3 days of delivery with photos and your order number. We’ll send a replacement or refund.
8. Is it safe to pay on your website?
Absolutely. All payments are processed securely via PayPal. We do not store your payment information.
9. Do you offer custom pet toys?
At the moment, we do not accept custom orders, but we are expanding our product line regularly — stay tuned!
10. How can I contact you?
Email us at help@handjolt.store and we’ll get back to you within 24 hours on business days.