We want you and your pet to be happy with your purchase. If you’re not satisfied, we’re here to help.
1. Returns
You may request a return within 14 days of receiving your order. To be eligible for a return:
- The item must be unused and in its original condition
- It must be in the original packaging
- You must provide proof of purchase (order number or receipt)
To start a return, contact us at help@handjolt.store. Please do not send items back without first contacting us.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the item was damaged or incorrect.
3. Damaged or Incorrect Items
If you receive a damaged or wrong item, please email us within 3 days of delivery at help@handjolt.store with photos and your order number. We will offer a replacement or full refund.
4. Non-returnable Items
Due to hygiene and safety reasons, certain items (like used pet toys or customized products) are non-returnable unless faulty.
5. Shipping Costs for Returns
- You are responsible for paying the return shipping cost unless the return is due to our error.
- We recommend using a trackable shipping service.
If you have any questions, feel free to reach out to us at help@handjolt.store.